Customer Success Manager – Southern EMEA, French or Italian Speaking Preferred

This is a fully remote position, open to applicants in Spain.

📋 Description

• Take charge of the entire client experience.

• Transform objectives into measurable results.

• Represent your clients' interests within the organization.

• Facilitate strategic evaluations that create new opportunities.

• Educate, motivate, and integrate coaching practices.

• Be part of a team that embodies its values.

⛳️ Requirements

• A minimum of 3 years' experience in a Customer Success or Account Management position, preferably in a technology-driven services or HR tech sector.

• Fluency in English is mandatory—native-level or full business proficiency is required. Proficiency in French or Italian is highly desirable, ideally at the same level.

• A proven history of achieving retention and growth objectives—you understand what success looks like and how to attain it.

• Executive presence: you are equally at ease in discussions with C-suite executives as you are in addressing day-to-day program leads.

• A data-centric approach to problem-solving—you utilize insights to prioritize, take action, and showcase results.

• Excellent self-organization skills and a genuine ability to navigate ambiguity; you thrive in dynamic environments where priorities may shift.

• Familiarity with HR, L&D, leadership development, or coaching is a significant advantage—you'll be well-prepared if you are already versed in this terminology.

🏝️ Benefits

• Competitive salary and equity for all employees; as CoachHub grows, so do you.

• Access to your own certified coach, AIMY™, along with development opportunities that challenge you beyond your current position.

• Remote-first work culture with flexible arrangements, Wellbeing Days, a Volunteering Day, and vacation days that exceed the legal minimum.

• Each day is unique; we encourage experimentation, rapid learning, and celebrate those who bring innovative ideas.

• Purpose-driven from the core; our product transforms lives, as does the work that supports it.