Customer Success Manager, Polish

This is a fully remote position, open to applicants in Poland.

📋 Description

• Acting as a reliable support and advisor on all matters related to the Jooble service

• Focused on increasing the average transaction value by offering optimal upselling opportunities to clients

• Re-engaging lost clients from the existing client portfolio

• Proactively interacting with clients to understand their needs, challenges, and goals

• Capable of managing both active and former clients simultaneously

• Conducting onboarding and training for new clients regarding product functionalities

• Monitoring and analyzing client usage data of products

• Collaborating closely with other departments to ensure a high-quality client experience

• Tracking key success metrics for clients and reporting on progress

⛳️ Requirements

• At least 1 year of experience working with clients (Sales/Customer Success/Account Management, Support)

• Proficiency in Polish at B2+ level (both spoken and written) is mandatory

• A desire to learn, openness to new experiences, and curiosity about people and products

• Ability to balance client care with sales development

• Attention to detail, analytical thinking, and capability to handle large volumes of information

🏝️ Benefits

• Experience working with an international product

• Opportunities for learning and development within the company

• A team that values openness, trust, and support

• Participation in building a strong customer service that genuinely helps people

• Comprehensive medical insurance (after 3 months of employment)

• Financial support for medical expenses for colleagues abroad

• Compensation for counseling sessions with wellbeing service psychologists or 50% coverage of specialist services

• 24 working days of annual paid vacation + 6 days for personal recharge

• 20 paid sick leave days + 4 days without medical confirmation

• 6 fixed additional days off for public holidays