Customer Success Manager, Partner Onboarding

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the complete onboarding process for new customers — from initial setup to successful go-live.

• Coordinate and assist partners through the Launch Checklist, ensuring timely completion of all milestones (integration, balance top-up, listing, communication review).

• Act as the main relationship manager for all current customers.

• Aid customers in enhancing visibility and performance, such as through improved communication, email engagements, or seasonal marketing campaigns.

• Ensure all communications and visuals adhere to brand and compliance standards.

• Monitor partner activity in HubSpot, manage tasks, and maintain accurate CRM data.

• Conduct regular customer assessments, analyzing performance metrics and pinpointing areas for enhancement.

• Assist in resolving issues and gathering customer feedback to continuously elevate the customer experience.

⛳️ Requirements

• Proficient in both English and German (spoken and written) — essential.

• 2–4 years of experience in Customer Success, Account Management, or Partner Onboarding, preferably within the loyalty, hospitality, or travel sectors.

• Practical experience with HubSpot or similar CRM platforms.

• Strong grasp of digital integrations (API connections, web links, voucher uploads, campaign dashboards).

• Highly organized and capable of managing multiple projects concurrently.

• Empathetic communicator with a consultative, solution-focused approach.

• Comfortable collaborating across teams and across different time zones.

• Strong sense of ownership — from initial contact to successful partner activation.

🏝️ Benefits

• Fully remote work.

• Competitive monthly salary package.

• Equity share and qiibee tokens (QBX), allowing you to partake in our success.

• Funding for educational development.

• Fast-paced remote startup environment.