Customer Success Manager – North America

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Build enduring business relationships and oversee customer portfolios.

• Manage customer orders from the initial request through to delivery.

• Create and implement customer success strategies.

• Take charge of customer interactions, including kick-off meetings, onboarding sessions, training, and health assessments.

• Work closely with the sales team to discover growth opportunities and assist with renewals.

• Ensure a superior end-to-end customer experience.

• Lead and implement internal initiatives to adopt best practices in customer success.

⛳️ Requirements

• Experience in geospatial or a related field.

• Proficient in utilizing GIS and remote sensing software and tools.

• Familiarity with customer success methodologies.

• Demonstrated success in managing an independent portfolio.

• Strong communication abilities for engaging both technical and non-technical audiences.

• Technical knowledge and adept problem-solving capabilities.

• Experience with or a solid understanding of APIs.

• Outstanding organizational skills and meticulous attention to detail.

• Excellent verbal and written communication skills in English; knowledge of additional languages is advantageous.

🏝️ Benefits

• Wellbeing initiatives.

• Sponsored fitness memberships.

• Educational budget for personal development.

• Discount on public transportation.