Customer Success Manager, NL/FR/EN

This is a fully remote position, open to applicants in Belgium.

📋 Description

• Oversee Customer management.

• Serve as Project Manager for the onboarding of newly acquired Customers.

• Establish and supervise the Customer’s environment within the application.

• Educate and train relevant stakeholders at the Customer's organization on app usage.

• Take responsibility for contract terms and invoicing management alongside the Admin Manager.

• Cultivate Customer relationships to enhance Customer Lifetime Value (LTV) and mitigate churn.

• Gather regular feedback from Customers.

• Suggest pertinent actions or developments to the team and Customers.

• Demonstrate new features to our Customers.

• Execute upselling strategies to meet annual renewal and upselling revenue goals.

• Collaborate with the sales team as necessary.

• Act as the primary contact for frontline support inquiries.

• Assist and instruct our Customers on how to utilize our product effectively.

• Update and enhance our FAQ page.

• Provide recommendations for improving the support process.

⛳️ Requirements

• Possess empathy and patience, while also being able to assert firmness when needed.

• Strong writing, listening, and negotiation abilities.

• Proactive and self-sufficient.

• Exceptional interpersonal skills.

• Knowledge of project management and/or Customer support is advantageous.

• Experience in a SaaS environment is beneficial.

• Methodical, organized, and results-oriented.

• Bachelor's degree in a relevant field.

• Bilingual proficiency in French and Dutch is mandatory, with fluency in English highly preferred.

🏝️ Benefits

• Significant growth opportunities.

• Join a dynamic team dedicated to propelling Commuty to new heights.

• Enjoy a vibrant work atmosphere that is supportive, enjoyable, and collaborative.

• Work from our offices in Louvain-la-Neuve and Brussels, within a strong remote work culture.