Customer Success Manager, MM/ENT – East Coast

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a portfolio comprising around 40 mid-market and enterprise accounts, enhancing the effectiveness and value of Nooks.

• Facilitate the onboarding of new clients and seamlessly integrate Nooks into their sales operations.

• Cultivate and sustain multi-threaded relationships with key stakeholders.

• Perform regular check-ins with customers, share outcomes from Nooks, resolve issues, and pinpoint optimization and growth opportunities.

• Evaluate customer usage metrics to identify valuable features and proactively initiate upsell discussions.

• Track customer health metrics and create proactive strategies to address any concerns.

• Provide technical support to customers as required.

• Act as the representative voice of the customer within Nooks, offering product feedback.

• Guide stakeholders throughout the customer journey, including onboarding, adoption support, thought-leadership content, and renewals.

⛳️ Requirements

• A minimum of 5 years of B2B SaaS Customer Success Management experience managing a portfolio of over 40 accounts with a proven track record of successful renewals.

• At least 2 years of experience in customer onboarding and support.

• A minimum of 2 years of experience in Sales Development Representative (SDR) or SDR management.

• Familiarity with sales technology stacks and tools such as Outreach, Salesloft, Salesforce, HubSpot, or Apollo.

• Proficient in data analytics and utilizing data to proactively identify customer challenges.

• Outstanding written and verbal communication abilities.

• Experience in learning and adapting to a rapidly-evolving SaaS tool, preferably in an early-stage startup environment.

• Proven success in taking initiative, collaborating across teams, and wearing multiple hats in a dynamic, fast-paced setting.

🏝️ Benefits

• Equity

• Generous perks

• Comprehensive benefits

• Competitive compensation