Customer Success Manager – Mid-Market

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assume complete responsibility for customer outcomes and drive subsequent actions.

• Constructively challenge customers and facilitate their decision-making processes.

• Proactively identify and seek expansion opportunities by discovering new use cases.

• Manage the entire customer journey from onboarding through to renewals.

• Cultivate networks of champions and engage multiple departments.

• Transform insights into tangible impact by aligning customer objectives with success metrics.

• Create reference customers and case studies through the establishment of strong relationships.

⛳️ Requirements

• Significant experience in Customer Success or similar go-to-market roles, preferably in B2B SaaS.

• Background in collaborating with German Mittelstand companies and comfort in supporting our expansion within the EU and US, catering to organizations with 150 to 5,000 employees.

• Ownership of outcomes rather than merely tasks, with a proactive approach to advancing accounts.

• Confidence in leading customer discussions, including challenging negotiations.

• Ability to identify expansion opportunities and convert them into well-structured business cases.

• Strong analytical capabilities to link usage data, customer aspirations, and commercial viability.

• Comprehension of intricate stakeholder environments and the ability to foster champions.

• Proficiency in prioritizing effectively within a broader portfolio of around 70 to 130 accounts.

• Exceptional communication skills, both in German and English, conveyed clearly, confidently, and concisely at a professional level.

🏝️ Benefits

• Maximum transparency.

• Open, respectful communication.

• Support for every phase of your personal and professional development.