Customer Success Manager – Mechanical Engineering

This is a fully remote position, open to applicants in California.

📋 Description

• Collaborate across various functions with Account Executives located on the West Coast, alongside Marketing, Product, and Forward Deployed Engineering teams.

• Work closely with team members in Germany to provide outstanding customer outcomes and lasting value.

• Oversee software rollouts, ensuring quick and measurable realization of customer value.

• Serve as the main point of contact for strategic accounts.

• Manage senior engineering stakeholders and coordinate with internal Synera AI, Academy, and Technical Experts teams.

• Develop and nurture long-term relationships with enterprises.

• Encourage customer adoption through structured engagement initiatives and strategic outreach.

• Facilitate Executive Business Reviews and Quarterly Business Reviews.

• Organize and lead customer workshops to identify AI use cases.

• Conduct targeted outbound efforts and funnel evaluations.

• Assess customer health metrics and establish action plans accordingly.

• Expect to travel approximately 20–30% of the time for customer engagements.

⛳️ Requirements

• A minimum of 10 years of experience in the engineering field, encompassing enterprise account management, technical consulting, and account development.

• Strong understanding of CAx tools and their applications.

• Background in industries such as automotive, aerospace, or consumer goods.

• Comfortable engaging with senior stakeholders, including C-level executives.

• A data-driven approach with the ability to analyze customer metrics and proactively address churn risks.

• A proactive, solution-focused mindset.

• Demonstrated history of achieving measurable account growth.

• Core requirement includes experience in the mechanical engineering domain.

• Must be based on the West Coast.

• US residency is required.

• Willing to travel approximately 20–30% for customer visits.

• Alignment with Synera's Core Values is essential.

🏝️ Benefits

• Flexible working arrangements: you determine when and where to work (as long as you reside in the US).

• Flexible public holidays: ability to swap days off based on your values and beliefs.

• Support for home office setup.

• Access to a co-working space in Boston.

• Personal development budget of $2,500.

• Unlimited vacation days / vacation days are not tracked.

• Access to the mental health platform nilo.

• Health insurance coverage.

• 401(k) savings plan.

• Opportunities for regional meet-ups, virtual coffee breaks, and workshops across the US.

• Annual company Summer Event held in Germany.