Customer Success Manager – Latam/EMEA

This is a fully remote position, open to applicants in Europe.

📋 Description

• Manage a portfolio consisting of approximately 50 accounts within the EMEA region

• Serve as the primary contact following the sales process

• Establish and maintain robust, long-term relationships with key stakeholders and decision-makers

• Lead and oversee intricate onboarding processes

• Ensure successful utilization of the platform and services

• Manage the renewal process for Enterprise clients

• Identify opportunities for growth based on customer usage and requirements

• Address high-priority escalations and critical customer issues

• Track customer health metrics and usage patterns

• Provide insights on risks, opportunities, and account status

• Collaborate closely with Sales, Product, Operations, and Finance teams

⛳️ Requirements

• 2-3+ years of experience in Customer Success, Account Management, or related fields

• Proven track record in managing Enterprise Upper Mid Market / Large accounts

• Experience engaging with customers in the EMEA region

• Strong grasp of renewals, retention, and expansion strategies

• Exceptional communication abilities (both written and verbal)

• Proficient in handling escalations and challenging discussions

• Strong organizational and prioritization skills

• Fluent in English (knowledge of additional European languages is advantageous)

🏝️ Benefits

• Fully remote work opportunity

• Monthly compensation in USD

• 20 days of paid time off plus local national holidays

• Company-provided equipment

• Fixed budget for expenses (healthcare, personal care, or learning)