Customer Success Manager, Italian, English, Spanish

This is a fully remote position, open to applicants in Italy.

📋 Description

• Conducting outreach efforts through cold calls, emails, and LinkedIn messaging.

• Demonstrating the product to clients, including onboarding and training sessions.

• Researching and analyzing new clients to determine their anticipated value from the product.

• Engaging with clients throughout their product journey to ensure a satisfactory experience that boosts adoption and retention, including regular follow-ups.

• Actively re-engaging churned clients, seeking referrals, and identifying additional projects within the assigned portfolio.

• Monitoring client activity in the VDR, predicting potential challenges, and addressing them promptly to uphold high client satisfaction.

• Building and maintaining strong client relationships to foster loyalty and achieve trusted partner status.

• Participating in project initiatives aimed at enhancing the Customer Success process or launching new Customer Success initiatives.

⛳️ Requirements

• Minimum of 2 years of experience in a complete sales cycle role.

• Excellent business communication skills in both English and Spanish.

• Familiarity with effective sales techniques for handling objections, negotiating, crafting proposals, and successfully closing deals.

• Willingness and enthusiasm to take on additional responsibilities when necessary, coupled with a responsible and proactive work attitude.

• Quick learner with the ability to adapt based on feedback.

• Proficient in establishing quick rapport with a results-driven approach.

• Nice to have:

• Demonstrated expertise in upselling and cross-selling.

• Experience in a customer success-oriented environment.

• Prior work history in the B2B SaaS technology sector.

• Financial background with knowledge of key industry players and market trends.

• Proficiency in either German or French.

🏝️ Benefits

• Remote-first flexibility to design your ideal workday.

• Budget for home office setup.

• Coverage for co-working expenses.

• Individual IT budget for additional equipment.

• Access to top-notch technology and AI-driven tools.

• Enrollment in Ideals Academy with a wide range of courses.

• Investment in external learning and development opportunities.

• Assistance in creating a Personal Development Plan.

• Coverage for professional literature and subscriptions.

• Support for your passion as a speaker or writer.

• Opportunities for internal talent mobility.

• Customized Wellness Package for your physical and mental health.

• Funding for participation in sports competitions.

• 22 business days of paid time off annually.

• Paid time off for health-related reasons.

• Budget for team meetups in your local area.

• Generous internal referral program.