Customer Success Manager, Implementations

📋 Description

• Assist and oversee the entire process of presales and implementation projects.

• Ensure projects remain aligned with critical timelines (e.g., 60–120 day implementations).

• Facilitate a smooth transition from Sales to Customer Success.

• Identify risks early and ensure continuous project progression.

• Maintain accuracy and up-to-date information in CRM and internal systems.

• Provide regular updates regarding progress, milestones, and customer feedback.

• Gather insights to enhance the onboarding and post-implementation experience.

• Collaborate across teams to deliver a unified customer experience.

• Assist in developing scalable processes as the organization expands.

• Ensure a seamless, high-quality experience at every interaction.

⛳️ Requirements

• At least 3 years of experience in software implementation, project management, or consulting, preferably in the SaaS sector.

• Background in the mining industry will be considered a significant advantage.

• Bachelor’s degree in Business, Computer Science, Engineering, or a related field (preferred).

• Demonstrated success in implementing complex software solutions.

• Strong project management abilities with the capacity to handle multiple implementations concurrently.

• Technical proficiency with a quick learning curve for new technologies.

• Experience working in a global team environment and collaborating across different time zones.

• Problem-solving orientation with a knack for devising innovative solutions to customer challenges.

• Familiarity with CRM and project management tools.

• Proficient in English and Portuguese (both written and spoken).

• Spanish proficiency is highly preferred.

🏝️ Benefits

• Health insurance.

• Retirement plans.

• Paid time off.

• Flexible work arrangements.

• Professional development.