Customer Success Manager III

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a designated portfolio of customers with a high degree of autonomy while cultivating strategic relationships across various territories.

• Implement effective strategies to achieve outstanding business outcomes.

• Ensure ongoing customer satisfaction throughout their experience with Renaissance.

• Collaborate with Sales on strategies for account expansion and growth opportunities.

• Recognize, document, and escalate risks; ensure timely and accurate reporting of these risks.

• Identify opportunities for upselling and cross-selling, working with Sales to close these deals.

• Lead intricate customer success projects and act as an escalation point for complex customer issues.

• Assist with inquiries regarding product orders and collaborate with Logistics to resolve any related problems.

• Ensure customers comprehend the advantages and features of the products.

• Promote engagement and adoption of products and deployed hardware.

• Collect customer feedback to inform Product Development.

• Monitor signs of dissatisfaction and churn risks, implementing retention strategies as necessary.

• Guide new customers through the onboarding process.

• Drive tailored customer engagement initiatives.

• Mentor internal teams and act as a subject matter expert on customer success strategies and product support.

• Enhance product and industry knowledge; contribute to thought leadership initiatives as well as customer and industry events.

⛳️ Requirements

• 3-5 years of experience in Customer Success is essential.

• Strong comprehension of the K12 education competitive landscape.

• Excellent organizational, analytical, and detail-oriented skills, capable of functioning effectively in a goal-driven environment.

• Exceptional customer success strategy acumen complemented by solid business development and negotiation skills.

• Strong interpersonal, written, presentation, and verbal communication abilities.

• Demonstrated history of meeting or exceeding goals and targets while delivering results to customers.

• Candidates must be authorized to work for any employer in the United States.

• Experience in a SaaS education company is a plus.

🏝️ Benefits

• World-Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth.

• Health Savings and Flexible Spending Accounts.

• 401(k) and Roth 401(k) with company matching.

• Paid Vacation and Sick Time Off.

• 12 Paid Holidays.

• Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program.

• Tuition Reimbursement.

• Life & Disability Insurance.

• Well-being and Employee Assistance Programs.

• Additional bonuses for achieving CSM targets apply.