Customer Success Manager II

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete renewal lifecycle, which encompasses quoting, negotiation, and finalizing contracts.

• Ensure precise renewal forecasting and monitoring within the CRM system.

• Build and maintain relationships with internal teams, distribution partners, and external stakeholders.

• Recognize and pursue opportunities for product upselling and cross-selling.

• Track engagement metrics to identify accounts at risk and take steps to prevent potential churn.

• Work in collaboration with operations to pinpoint and implement process optimization enhancements.

⛳️ Requirements

• Experience in sales, renewals, or account management within the public sector.

• Proven track record of success in technology sales or customer success positions.

• Outstanding verbal and written communication abilities.

• Strong organizational skills for managing extensive portfolios and meeting deadlines.

• Proficiency in CRM software and various office productivity applications.

• A proactive, solution-oriented mindset for addressing complex challenges.

🏝️ Benefits

• Healthcare

• 401K savings plan

• Company holidays

• Vacation in the form of PTO

• Sick time

• Parental leave

• Employee assistance program

• Mental and financial wellness support

• Equity awards may be included

• Employee Stock Purchase Plan (ESPP)

• Flexible work arrangements through Akamai's FlexBase program