Customer Success Manager, Growth

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Oversee a portfolio of accounts on both a one-on-one and one-to-many basis, linking Varicent to our Customers through digital channels.

• Serve as the voice of the Customer (customer advocacy) to contribute insights into all core product, marketing, and sales processes.

• Identify opportunities for expansion to enhance value for both the Customer and Varicent.

• Deliver value to Customers by gathering and sharing success stories, and ensure high utilization of Varicent products through comprehensive and action-driven playbooks.

• Develop and utilize Varicent product knowledge to assist our Customers throughout their journeys.

• Use collected data to refine and improve existing playbooks, as well as create additional strategies to enhance Customer maturity.

• Establish and nurture relationships with key stakeholders within your portfolio.

• Engage with your Customers early in their lifecycle, from onboarding through to value realization.

• Regularly maintain and update the various systems that support the one-to-many dynamic, with urgency and meticulous attention to detail.

• Become a subject matter expert (SME) in a product area and represent that area in the creation of digital content for the Customer base.

• Actively seek and respond to manager feedback to foster growth in your role.

⛳️ Requirements

• Minimum of 2 years of experience in customer success or account management within a SaaS or software company.

• Preferred experience in creating digital marketing content (including digital marketing tools).

• A strong passion for the future of work and a desire to positively influence the working lives of individuals in large organizations.

• A team player with a proven ability to excel in fast-paced environments and take initiative beyond the standard expectations.

• Capability to build trust and communicate effectively with a wide array of stakeholders: executives, administrators, technical leads, etc.

• Proven ability to work independently to ensure the success of both your Customers and Varicent.

• Ability to align the Customer’s business processes with product capabilities.

• Excellent interpersonal skills that foster trusted advisor relationships with clients.

• Strong organizational and time management skills, with the ability to manage multiple projects simultaneously.

• Familiarity with tools commonly utilized in Customer Success: Salesforce, Gong, Zoom, Excel, PPT, etc.

• An adaptable mindset, capable of operating effectively amidst change.

• Driven, self-motivated, and enthusiastic, with a "can do" attitude.

• Experience in negotiating contracts and managing renewals.

• Cultural awareness and appreciation for diversity.

• A bachelor’s degree focused on information technology, business, or finance is preferred.

🏝️ Benefits

• Innovate with Purpose: Build impactful solutions for customers worldwide.

• Join Excellence: Work in a diverse, collaborative, and innovative team.

• Shape the Future: Lead in redefining revenue optimization.

• Grow Together: Unlock your potential in a supportive environment.