Customer Success Manager, German Speaking

This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage a portfolio of n8n’s enterprise clients, serving as the main post-sales liaison throughout onboarding, adoption, and renewal processes.

• Facilitate customer kickoffs and success strategies, ensuring alignment among stakeholders regarding objectives, timelines, responsibilities, and measurable results.

• Propel onboarding and enablement efforts for both technical and business audiences, removing obstacles to implementation and speeding up time-to-value.

• Develop a robust operating rhythm (health assessments, executive syncs, QBRs), utilizing data and insights to shape priorities and decision-making.

• Track customer health and product usage indicators to proactively identify risks, manage escalations, and maintain stakeholder alignment.

• Measure and convey business value throughout the customer lifecycle, crafting ROI stories linked to adoption, results, and impact.

• Discover and advance expansion opportunities (upsell/cross-sell), collaborating with Account Executives on account strategies that drive growth.

• Work closely with Support, Solutions Engineering, and Product teams to swiftly address blockers and ensure a seamless customer experience.

• Offer structured, actionable feedback to Product and Engineering teams, reflecting customer needs and influencing roadmap priorities.

⛳️ Requirements

• Experience in Enterprise Customer Success: You’ve managed a portfolio of enterprise SaaS clients and can efficiently handle kickoffs, onboarding, and QBRs from start to finish.

• Focus on value and outcomes: You are adept at converting product usage into quantifiable results, ROI, and narratives suitable for executives.

• Technical proficiency: You can confidently engage with IT and engineering stakeholders (APIs, integrations, authentication fundamentals, environments), knowing when and how to escalate issues.

• Business acumen: You have successfully driven renewals and expansion (upsell/cross-sell) and have a proven track record of retention and growth impact.

• Operational excellence: You maintain a structured operating rhythm, keep stakeholders aligned, and manage multiple priorities effectively.

• Effective communication: You articulate ideas clearly to both builders and executives, and you excel in building strong, lasting relationships.

• Cross-functional collaboration: You work effectively with Sales, Support, Solutions Engineering, and Product teams to remove customer obstacles and enhance their journey.

• Adaptability in uncertainty: You thrive in dynamic environments and take initiative.

• Additional skills: Curiosity about Automation and AI—experience with automation/AI tools (or iPaaS/workflow platforms) that can enhance customer value realization.

• Experience in startup or scale-up environments: You have worked in high-growth settings and enjoy the challenges of "building the plane while flying it."

• Global experience: You have engaged with enterprise accounts across EMEA and US time zones, navigating complex stakeholder groups.

• Educational background: A degree or equivalent training in a technical field (Computer Science, Engineering, etc.) is advantageous.

• Familiarity with n8n or similar platforms: Previous exposure to workflow automation/integration tools will help you acclimate quickly.

🏝️ Benefits

• Competitive compensation 💸 – We offer fair and attractive pay.

• Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll receive a share of n8n in equity.

• Work/life balance 🏖️ – We work hard but ensure you have time to recharge:

• Europe: 30 days of vacation, plus public holidays wherever you are.

• US: 20 vacation days, 8 sick days, plus public holidays wherever you are.

• Health & wellness 🩺 –

• Europe: We provide benefits according to local country norms.*

• US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.

• Future planning 💰 –

• Europe: We provide pension contributions according to local country norms.*

• US: 401(k) retirement plan with a 4% employer match.

• Financial security 🛡️ –

• Europe: We provide benefits according to local country norms.*

• US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.

• Career growth 📈 – We hire rising stars who grow with us! You’ll receive €1K (or equivalent) per year to spend on courses, books, events, or coaching to enhance your skills.

• A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!

• Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please refer to the job description.

• Giving back 🤝 – We're enthusiastic supporters of open source, and you'll receive $100 per month to contribute to projects you care about.

• AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and utilize the best tools to enhance productivity and creativity.

• Transparency 🙏 – We maintain open communication about everyone's work and the company's performance—the whole shebang.

• An ambitious yet kind culture 😍 – People love working here—our eNPS for 2024 is 94!