Customer Success Manager – German Speaking

This is a fully remote position, open to applicants in Germany.

📋 Description

• Act as the client advocate and product expert for designated customers.

• Design and implement scalable strategies for sharing best practices with customers.

• Recognize at-risk accounts and take appropriate measures or escalate as necessary.

• Perform proactive outreach to foresee customer needs, provide timely advice, and enhance engagement before potential issues occur.

• Organize resources by identifying, updating, and arranging essential materials and support to guarantee successful project execution.

• Collaborate with professional services, technical support, and regional sales teams to facilitate seamless onboarding for new customers.

• Continuously monitor customer health and communicate findings with regional sales, support, and renewals teams.

• Foster positive customer experiences by proactively managing and expanding customer relationships, including identifying key stakeholders.

• Collaborate closely with customers on renewals during the Customer Journey to maximize retention.

• Establish direct relationships with sales teams to drive growth opportunities.

• Review client inquiries with technical support, product management, and regional sales teams, escalating as needed.

• Schedule and conduct regular reviews with customers and communicate outcomes.

• Develop, prepare, and cultivate customers for advocacy.

• Manage ongoing customer communications regarding introductions, announcements (e.g., upcoming features & products), and events such as user conferences and webinars.

⛳️ Requirements

• 4+ years of experience in a related role such as Customer Success Manager, Helpdesk Manager, Support Engineer, Professional Services Consultant, or Sales Engineer.

• Proficient in privilege access management and cybersecurity best practices.

• Comfortable engaging directly with complex, multi-divisional, and multi-geographical clients, ideally at the director level.

• Ability to grasp high-level technical aspects of products and offer business and technical solutions to enhance customer utilization of solutions.

• Proficient in Salesforce and Customer Success Management platforms.

• Capable of multitasking, problem-solving, and collaborating cross-functionally in a fast-paced environment.

• Exceptional verbal and written communication skills.

🏝️ Benefits

• Healthcare insurance.

• Pension/retirement matching.

• Comprehensive life insurance.

• Employee assistance program.

• Time off plans.

• Paid company holidays.