Customer Success Manager, German Speaker

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee a diverse portfolio of commercial clients in the EMEA region, focusing mainly on German-speaking countries.

• Interact directly with customers at pivotal moments in their journey to ensure they realize maximum value.

• Create and implement scalable success strategies utilizing playbooks, automation, and content distribution.

• Develop and refine our commercial success program to enhance time-to-value (TTV), user adoption, and customer retention.

• Perform regular health assessments and performance evaluations; monitor engagement through established KPIs.

• Work closely with Product and Technical teams to escalate concerns, provide feedback, and shape the product roadmap.

• Recognize trends, risks, and growth prospects within your portfolio.

• Collaborate with Sales to foster expansion and upselling opportunities.

• Contribute to customer-oriented initiatives such as webinars, training materials, and workshops.

• Keep precise customer records to ensure alignment among Customer Success, Support, and Sales teams.

⛳️ Requirements

• Minimum of 2 years in Customer Success, Account Management, or a similar role.

• Proficiency in both German and English (spoken and written); knowledge of additional languages is a plus!

• Strong capability and motivation to develop and maintain a comprehensive understanding of Semperis solutions and associated Microsoft technologies like Active Directory and Azure AD.

• Experience in a scaled or digital Customer Success environment or in support of a large, varied customer base.

• Proven track record in driving user adoption and achieving customer outcomes on a large scale.

• Familiarity with identity management, cybersecurity, or IT infrastructure is advantageous (e.g., Active Directory, Azure AD).

• Ability to comprehend and articulate technical cybersecurity information to both technical and non-technical audiences.

• Excellent communication, analytical, and organizational abilities.

• Enthusiasm for problem-solving, creating structure, and continuously enhancing the customer experience.

• Capability to work autonomously while collaborating across different teams.

• Experience with tools such as Salesforce and Gainsight is a plus.

🏝️ Benefits

• Health insurance.

• Flexible work arrangements.

• Opportunities for professional development.