Customer Success Manager, German – 18 Months Contract

This is a fully remote position, open to applicants in Austria.

📋 Description

• Oversee a portfolio of Mid Market/enterprise clients within the EMEA region.

• Comprehend customers’ business strategies and guide them towards achieving their objectives.

• Cultivate strong relationships with customers and serve as the advocate for Wrike throughout their journey.

• Collaborate with clients to define clear business objectives, timelines, priorities, and success metrics.

• Develop, implement, and manage detailed engagement and communication strategies to maximize customer ROI and drive NET MRR growth.

• Act as the subject matter expert (SME) for Wrike.

• Work closely with various teams regularly, including Sales, Professional Services, Support, Product, etc.

• Monitor the entire portfolio of clients and strive to achieve targets.

⛳️ Requirements

• Proficient in both English and German.

• A minimum of 2 years of experience in Customer Success Management or a customer-facing role supporting mid-market clients.

• Experience collaborating with Marketing teams, Professional Services, IT teams, and PMO teams.

• Ability to forge and maintain strong relationships with a diverse group of clients, including senior leadership.

• Knowledge and practical experience in project management, business process redesign, and change management.

• Excellent interpersonal skills: genuine, warm, positive, engaging, able to connect well with others, friendly, empathetic, tactful, and composed under pressure during challenging interpersonal situations, exhibiting a high level of patience.

• Eager to delve into the technical aspects of a product for thorough understanding.

🏝️ Benefits

• Hybrid work mode.

• Flexible work model designed to enhance collaboration.

• 2–3 days in the office each week for local employees.