Customer Success Manager – General Manufacturing

This is a fully remote position, open to applicants in Europe.

📋 Description

• Oversee a portfolio of customer accounts, monitoring their usage and overall health in relation to digital transformation with Tulip, while nurturing Tulip's relationship with each client.

• Guide clients in leveraging Tulip as a tool to enhance their operations through digitization, which includes suggesting use cases and tracking as well as communicating return on investment (ROI).

• Serve as a trusted partner to clients, ensuring smooth contract renewals and facilitating commercial growth.

• Collaborate with various internal teams, including Customer Support, Professional Services, Product Management, and Sales.

• Develop and enhance internal processes and resources as a means to scale and mature the Customer Success function.

• Work in partnership with clients, Tulip's partners, Professional Services, Support teams, Sales, and Product Management.

⛳️ Requirements

• Bachelor’s degree (MBA/Master’s degree preferred).

• Proven experience in implementing changes within manufacturing and operations.

• At least 4 years of experience in Account Management, Customer Success, Management Consulting, or other client-facing roles within the manufacturing and operations sector.

• Proficiency in creating and delivering executive presentations.

• Experience working with large corporations and in multicultural business contexts.

• Track record of coordinating and leading initiatives among cross-functional teams, including Sales, Product, Engineering, Marketing, and Professional Services.

• Willingness to travel, estimated at 20%.

• Customer-centric mindset with the capability to partner with clients to achieve measurable results.

• Strong problem-solving skills and ability to independently structure information and initiatives.

• Excellent communication skills across different organizational levels.

🏝️ Benefits

• Direct contribution to product development and company culture.

• Company equity opportunities.

• Competitive benefits package that includes commuter benefits, a learning and development stipend, team events, and catered lunches three times a week.

• Flexible work hours and an unlimited vacation policy.

• An inclusive, dog-friendly office environment with a diverse and inspiring team of colleagues.