Customer Success Manager – Full-time or Part-time

This is a fully remote position, open to applicants in Germany.

📋 Description

• As the main contact for product and technical inquiries at onpreo, you ensure that our customers and users have a great experience with our product and organization.

• You create sustainable training solutions to help customers effectively utilize our product.

• You continuously enhance customer value by driving upsells and cross-sells for our SaaS offerings.

• Collaborating with the product team, you optimize and automate our Customer Success processes (e.g., through Intercom, JIRA, Userpilot).

• You manage seamless onboarding and comprehensive coaching for new clients.

• You relay and coordinate customer requests to our product team, significantly contributing to the ongoing enhancement of our software.

• Alongside the team, you further develop the infrastructure for our Customer Success department (including ticketing systems, knowledge bases, FAQs, etc.).

• You assess existing customers for upselling opportunities and introduce them to new products and features.

• You serve as a "partner" and technical consultant to our customers regarding the use of our software.

• You interact with customers via phone or ticketing system to swiftly address inquiries and technical challenges.

⛳️ Requirements

• You possess an entrepreneurial mindset and demonstrate commitment at work, driven by the desire to make an impact and achieve quick results.

• You are tech-savvy and ideally have some experience with software tools such as Userpilot or Intercom.

• You can identify opportunities for process improvements and are unafraid to address them.

• Customer interaction is familiar to you, and you enjoy engaging with clients.

• You are open, empathetic, communicative, and passionate about customer interaction.

• You work methodically and are highly dependable.

• You possess a solution-oriented approach and demonstrate initiative.

• You are fluent in German.

🏝️ Benefits

• A young company with significant potential and a high level of trust — perfect for those looking to grow both professionally and personally, enhance their skills, and make a meaningful impact on the success of a rapidly scaling business.

• Become part of the digital transformation of the real estate industry, one of the largest sectors globally.

• Join an international, supportive, and motivated team eager to collaborate with you, complemented by regular team events.

• An inspiring company culture built on shared values such as drive, positivity, progress, and "Deliver Wow."

• With "onpreo Flex," you choose where you work most effectively.

• Our remote work policy allows you to work from home or from anywhere within the United Kingdom or the European Economic Area.

• Enjoy two Impact Days dedicated to making a positive difference for the environment and society—one for an individual project and another for a company-wide initiative! #SocialResponsibility