Customer Success Manager, French Speaker

This is a fully remote position, open to applicants in Tunisia.

📋 Description

• Act as the main contact person for designated client accounts, nurturing relationships in both English and French.

• Facilitate onboarding and training sessions for new clients utilizing the Parent™ system.

• Actively engage with clients to enhance customer success, satisfaction, and achievement of goals.

• Track account health, usage, and engagement to uncover opportunities for improvement and growth.

• Provide daily chat support and promptly address employee or customer inquiries.

• Respond to client inquiries and collaborate with technical, product, and sales teams to resolve issues.

• Ensure accurate and current account information is maintained in the CRM.

• Relay client feedback to cross-functional teams, address issues, test and initiate support tickets, and follow up with development.

• Assist in renewal and retention initiatives through robust client relationships.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in Account Management, Customer Success, or a related discipline.

• 2–4 years of experience in account management or roles focused on client relationships.

• Ideally, experience in SaaS or technology-driven companies.

• Demonstrated experience with ticketing systems and live chat support.

• Proficiency in both French and English, encompassing spoken and written communication.

• Excellent communication, organizational, and problem-solving abilities.

• A proactive and customer-centric approach.

• Capability to manage competing priorities effectively.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Flexible working hours and remote work options.

• Opportunities for professional development and growth.

• Collaborative and inclusive company culture.