Customer Success Manager – Freight Exchange

This is a fully remote position, open to applicants in Poland.

📋 Description

• Foster active utilization of the platform and enhance long-term engagement by managing, onboarding, and nurturing relationships with existing customers.

• Identify, engage, and establish relationships with forwarders and Logistics Service Providers through proactive outreach.

• Organize product demonstrations, onboarding sessions, and activation initiatives to promote early-stage platform use.

• Serve as a trusted advisor to users, ensuring they meet their business objectives on the platform.

• Maintain operational oversight by monitoring customer engagement and health metrics.

⛳️ Requirements

• 1 to 3 years of experience in logistics, freight forwarding, transportation sales, account management, or customer success.

• Native or professional proficiency in both Polish and English.

• Demonstrated success in driving product adoption and fostering customer relationships.

• Highly disciplined in managing partner referrals and sales pipelines.

• Customer-focused mindset with a strong sense of ownership and the ability to adapt in fast-paced environments.

🏝️ Benefits

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development