Customer Success Manager – Freelance

This is a fully remote position, open to applicants in France.

📋 Description

• Conduct monthly video call check-ins with mentees to evaluate their progress.

• Oversee the advancement of mentees through the program's four distinct phases.

• Identify and address any challenges faced by mentees.

• Collaborate with the Mentor Immo ecosystem and communicate with the internal team.

• Enhance client engagement and satisfaction by monitoring mentees' activities.

• Develop the Customer Success Management (CSM) function, including the creation of processes and tracking tools.

⛳️ Requirements

• 3–5 years of experience in a Customer Success, Account Management, or premium client management position.

• Proficient in Notion for CRM management, dashboards, and project tracking.

• At ease with Slack and video conferencing platforms such as Teams and Zoom.

• Fluent in French, both in writing and speaking.

🏝️ Benefits

• 100% remote work environment.

• Flexible working arrangements.

• Attendance at three seminars per year.