Customer Success Manager – Founding

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop enduring relationships with developers, product leaders, and key decision-makers among our largest clients.

• Gain insights into customers’ products to help them maximize the value they receive from Nango.

• Identify new use cases, teams, and integrations that facilitate account growth.

• Manage renewal and expansion discussions from initial planning to final closure.

• Detect adoption gaps and potential risks through product usage analysis and customer interactions.

• Collaborate with the Engineering team to address obstacles and incorporate customer requirements into the product roadmap.

• Create playbooks and outreach strategies to support over 700 customers.

• Monitor customer health, retention, and growth while developing the customer success function.

• Engage closely with major accounts and collaborate directly with the founders.

⛳️ Requirements

• Proven experience in enhancing customer relationships within a developer tools, infrastructure, or technical SaaS environment.

• Demonstrated success in managing renewals and expansions effectively.

• Comfortable conversing about APIs, integrations, and technical use cases with developers.

• Capable of establishing trust with both hands-on users and executive stakeholders.

• Skilled at linking customer objectives with product adoption and business opportunities.

• Organized, proactive, and thoughtful in prioritization methods.

• Ability to create customer success playbooks from scratch rather than adhering to a predefined template.

🏝️ Benefits

• Equity ranging from 0.05% to 0.15%