Customer Success Manager, FMCG, Retail

This is a fully remote position, open to applicants in Australia.

📋 Description

• Defining, communicating, and managing project deliverables for customers.

• Acting as the main point of contact for onboarding, training, and daily requirements for your customer group.

• Advocating for all assigned customers by comprehending their business needs and utilizing Wiser’s solutions to facilitate their growth.

• Collecting, documenting, quantifying, and conveying customer feedback and risks to various teams.

• Aiding in the development of shared resources and innovating efficient processes.

• Analyzing customer behavior and implementing strategies to enhance engagement and retention.

• Conducting regular customer meetings and quarterly business reviews.

⛳️ Requirements

• Must possess long-term and full-time work authorization in Australia.

• 2-4 years of experience as a customer success manager or in a similar role.

• 2-4 years of professional experience in a position that combines customer focus with analytics.

• Technical proficiency, with intermediate or advanced skills in Microsoft Excel, PowerPoint, and Salesforce CRM.

• Knowledge of the retail industry is preferred.

🏝️ Benefits

• EEO STATEMENT - Wiser Solutions, Inc. is an Equal Opportunity Employer and prohibits Discrimination, Harassment, and Retaliation of any kind.

• Wiser Solutions, Inc. is dedicated to the principle of equal employment opportunity for all employees and applicants, ensuring a work environment free from discrimination, harassment, and retaliation.

• Reasonable accommodations may be provided to enable individuals with disabilities to carry out essential functions.