Customer Success Manager – FinTech, Financial Accounting (FiBu), DATEV experience

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will facilitate demo calls, attentively listen, understand the needs of our clients in the e-commerce and SaaS industries, and suggest appropriate solutions.

• You will manage support tickets independently and provide prompt, customer-focused resolutions.

• You will collaborate closely with our Onboarding & Automation team to ensure customer satisfaction and to continually enhance our solutions.

• You will generate content on your own, including blog posts, templates, or help pages, and actively participate in executing our AI & content strategy.

⛳️ Requirements

• You possess experience in financial accounting or have a robust understanding of tax-related processes.

• You have experience with direct customer interaction—preferably in a SaaS setting—and a keen awareness of customer needs.

• You know how to establish, monitor, and meet realistic goals and KPIs, both independently and in collaboration with your team.

• You communicate fluently in both German and English, in both written and spoken forms.

• You are skilled with common tools such as Zendesk, Confluence, Slack, Google Workspace, or similar platforms.

🏝️ Benefits

• The chance to lead projects independently in a fast-paced startup environment and make a tangible impact for our customers.

• Regular development meetings and an annual budget for training.

• A transparent company culture characterized by flat hierarchies, no dress code, team dinners, sporting activities, after-work drinks, and frequent company retreats.

• The option to work remotely or from our office located near Ostbahnhof, featuring a balcony and views over the Spree.

• Family-friendly flexibility in arranging your work hours and locations.

• A competitive compensation package along with 30 days of vacation.