Customer Success Manager – Europe

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Act as the primary point of contact for designated accounts, fostering trust and rapport, identifying opportunities, showcasing best practices, and documenting them.

• Evaluate the customer journey and adopt a consultative approach to assist clients in overcoming challenges and achieving their objectives.

• Coordinate interactions and workflows between project team members and external service providers to ensure timely delivery of services.

• Collaborate with team members to strategize and solve problems for upcoming client meetings.

• Create documentation or visuals that illustrate the performance of campaigns.

• Analyze C-Sat/NPS trends to pinpoint areas for improvement.

• Partner with sales and marketing teams to gather customer references and develop compelling case studies.

• Develop insights into customer outcomes through effective communication with clients.

• Assess customer health metrics, conduct NPS surveys, and collect feedback via Intercom.

• Work alongside the Product Team to report customer issues or bugs and relay requests for platform development.

⛳️ Requirements

• Minimum of 3 years of experience in Finance, Business Valuation, Account Management, or Customer Success.

• Ability to work independently and remotely.

• Experience in Customer Success or educational background in Finance, preferably in valuation, with a willingness to learn in other areas.

• Strong motivation paired with a customer-centric mindset.

• Excellent organizational skills and a capacity for quick learning.

• Exceptional verbal and written communication abilities.

• Skills in strategic planning and project management.

• An analytical and process-oriented approach to problem-solving.

• Comfortable collaborating across multiple departments within a fast-paced, deadline-driven environment.

• A proactive team player, self-starter, and multitasker capable of quickly adjusting priorities.

• Fluent or native proficiency in English.

🏝️ Benefits

• A strong, experienced team providing ongoing support, honest feedback, and a genuine team spirit.

• Access to cutting-edge technologies and tools.

• An environment that acknowledges and rewards performance.

• An international, remote-friendly workplace with colleagues from around the globe.

• Fair and transparent compensation structure.

• Competitive base salary.

• Above-average commission and bonus opportunities.