Customer Success Manager, EU

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide expert advice on lifecycle assessment (LCA) to assist clients in achieving their sustainability objectives.

• Deliver specialized technical and domain support related to risk management, compliance, and cost optimization.

• Cultivate and sustain robust relationships with clients, serving as a trusted advisor on sustainability matters.

• Facilitate customer renewals by ensuring they realize their desired outcomes through our solutions.

• Identify opportunities for upselling and cross-selling to foster customer growth.

• Collaborate with clients to formulate project plans, ensuring mutual accountability and success.

• Partner closely with the implementation team to ensure seamless onboarding and continuous customer success.

• Create and maintain success sheets, project documentation, and other resources to bolster customer success.

• Monitor and report on customer progress, celebrating achievements and pinpointing areas for enhancement.

• Represent the voice of the customer within the organization, advocating for their needs and challenges.

⛳️ Requirements

• Bachelor’s degree in Sustainability, Environmental Science, Engineering, Business, or a related discipline.

• Over 5 years of experience in sustainability consulting, with a concentrated focus on lifecycle assessment (LCA).

• Demonstrated experience in customer success, account management, or similar roles, especially with large enterprise manufacturing clients.

• Strong understanding of risk management, compliance, and cost optimization within the sustainability framework.

• Excellent project management skills, capable of developing and implementing comprehensive project plans.

• Technical proficiency in sustainability software tools and platforms.

• Familiarity with European regulatory landscapes and sustainability standards.

• Professional certifications in sustainability (e.g., LEED, GRI, LCA certifications).

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive benefits package, including health, dental, and retirement plans.

• Opportunities for professional growth and development.

• A collaborative and supportive work environment.

• The opportunity to make a significant impact on the sustainability objectives of leading global enterprises.

• 30 days of paid time off annually.

• Access to state-of-the-art equipment.