Customer Success Manager – Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all post-sales initiatives for Vanta's enterprise clientele by assisting them through onboarding, implementation, product utilization, value-driven renewals, and recognizing upsell opportunities.

• Collaborate with Account Managers to enhance renewal and expansion prospects within your portfolio.

• Attain expertise in Vanta's product offerings and how our platform can enhance security posture via our compliance solutions (SOC 2, ISO 27001, GDPR, HIPAA, USDP, and Custom Frameworks), Trust Reports, and Risk Management services.

• Direct the implementation, configuration, and optimization of the Vanta Trust Management Platform.

• Manage 40 Enterprise customers, contributing to a $3M ARR in your book of business.

• Offer professional insights on security best practices and compliance requirements.

• Work with the customer to enhance their security programs and pinpoint areas for improvement.

• Establish a trusted advisory relationship with key accounts, customer stakeholders, and executive sponsors, fostering renewals, expansion, and advocacy.

• Collaborate across functions to address customer business challenges and pursue shared objectives.

⛳️ Requirements

• 8+ years of experience as a Customer Success Manager in a SaaS environment managing an enterprise customer portfolio.

• Proven experience in onboarding, implementation, adoption, and identifying expansion opportunities.

• Self-motivated individual, capable of working with minimal supervision.

• Possess articulate and thoughtful communication abilities, coupled with strong critical thinking skills.

• Show high levels of empathy towards customers, with a demonstrated history of fostering long-term customer retention.

• Experience in achieving retention goals and cultivating satisfied, healthy customer relationships.

• Possess the technical proficiency to comprehend Vanta’s software and build excellent rapport with highly technical clients.

• Exhibit outstanding problem-solving skills and a passion for making a significant impact early in a startup environment.

• Extensive experience with direct exposure to C-level executives, with the ability to forge strong, trusted relationships.

• Deliver exceptional account management and relationship-building through various channels, including Quarterly Business Reviews, Health Check-Ins, and Executive Summaries.

• Capable of being adaptable in a setting where changing priorities are expected.

• Must be authorized to work in the U.S. without the requirement for current or future employer sponsorship.

• Open to utilizing AI to enhance their skills and improve their work—demonstrating curiosity, a desire to learn, and sound judgment in applying AI responsibly to boost efficiency and impact.

🏝️ Benefits

• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans.

• 16 weeks of paid Parental Leave for all new parents.

• Health & wellness stipend.

• Remote workspace, internet, and cellphone stipend.

• Commuter benefits for team members who work at the SF and NYC offices.

• Family planning benefits.

• Matching 401(k) contributions with immediate vesting.

• Flexible PTO policy, in addition to 80 hours of Sick Time.

• 11 company-paid holidays.

• Virtual team-building activities, lunch and learns, and various company-wide events!