Associate Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a reliable advisor and represent Flashpoint to our clients through email communication, monthly interactions, and Strategic Business Reviews.

• Manage the customer relationship by gaining a comprehensive understanding of their use cases, stakeholders, and requirements.

• Collaborate internally with various Flashpoint teams to improve our product offerings.

• Cultivate extensive knowledge of Flashpoint products and services by keeping abreast of product updates, new features, and technical documentation.

• Empower customers to concentrate on significant threats, make informed decisions, and safeguard their people, locations, and assets.

⛳️ Requirements

• Background in Cyber Threat Intelligence, experience in the intelligence community, and familiarity with cybersecurity operations.

• Strong troubleshooting, problem-solving, and critical thinking abilities.

• Excellent client-facing skills, with both written and verbal communication proficiencies.

• Experience interacting with customers, ideally in a technology-focused setting.

• Ability to function both as a collaborative team member and as a mentor.

• A background in the broader intelligence community or military intelligence is preferred and aids in our team's success.

🏝️ Benefits

• Diversity. Flashpoint is dedicated to nurturing, fostering, and maintaining a culture of diversity, inclusion, belonging, and equity. We recognize that diversity is essential for achieving our vision, and we believe that every individual and their experiences contribute to creating a work environment and products that can transform the world.

• Culture and Belonging. Our company culture is not merely something you join; it is something you help build and shape. Each person's unique backgrounds and experiences are integral to who Flashpoint is and will become. You will have numerous opportunities to connect with colleagues through various communication channels and company-sponsored virtual events, including book clubs, happy hours, committees, DIBE discussion groups, Donut mixers, local team member meetups, and much more.

• Perks. Flashpoint recognizes that personal wellness is crucial to a happy, healthy, and productive work environment. Therefore, we prioritize health and wellness perks such as gym reimbursements, expensed lunches, engaging cultural initiatives, and inclusive employee events.

• Career Growth. Flashpoint is committed to the development of our team members and acknowledges that regular, two-way feedback is vital for growth. We promote frequent one-on-ones with your manager, a consistent schedule of performance reviews, learning and development opportunities, and guidance through structured career paths—whether that entails becoming an outstanding manager, an exceptional individual contributor, or a lateral move to broaden your knowledge and experience.