Customer Success Manager – Sales

This is a fully remote position, open to applicants in Australia.

📋 Description

• Play a crucial role in fostering the growth of our business through disciplined business development, consultative selling, and commercial leadership.

• Responsible for establishing and converting a robust pipeline of opportunities.

• Create new opportunities by understanding client business challenges, positioning Smart WFM's expertise, and transforming interest into profitable, long-term partnerships.

• Ensure that prospects perceive Smart WFM as knowledgeable, responsive, and commercially practical.

• Oversee the entire sales lifecycle, from prospecting and discovery to proposal, negotiation, and closure.

• Maintain precise records in HubSpot CRM, including opportunity stages, forecasts, close dates, next actions, and pipeline health.

• Lead discovery discussions to comprehend client business objectives.

• Develop commercially viable proposals, pricing models, and Statements of Work in collaboration with internal subject matter experts.

• Foster trusted relationships with executive stakeholders, decision-makers, and strategic partners.

• Collaborate closely with Marketing, Customer Success, Consultants, and Delivery teams to guarantee a seamless client experience.

• Take responsibility for achieving set sales targets, pipeline performance, and business development activities.

⛳️ Requirements

• Proven success in business development, enterprise sales, or consultative solution selling.

• Demonstrated ability to build and manage a qualified sales pipeline from prospecting through to closure.

• Strong commercial acumen with experience in negotiating contracts and commercial agreements.

• Excellent skills in communication, presentation, and relationship management.

• Experience with CRM platforms such as HubSpot or equivalent.

• Strong organizational skills with the capability to manage multiple opportunities concurrently.

• Experience in selling consulting services, enterprise software, or workforce management solutions is highly valued.

• Relevant qualifications in Business, Sales, Marketing, or a related field are preferred but not mandatory.

🏝️ Benefits

• Highly competitive remuneration package that includes a strong base salary along with an appealing, uncapped performance-based commission structure.

• Opportunity to significantly exceed On-Target Earnings through an uncapped commission system.

• Occasional travel to client sites or team events may be necessary.