Manager, Customer Strategy and Success

This is a fully remote position, open to applicants in Arizona, +23 more states.

📋 Description

• Take charge of the complete implementation process, account management, and customer success for partner accounts — accountable for delivering measurable results within designated partnerships.

• Spearhead internal implementation initiatives, collaborating with stakeholders across Product, Member Marketing, and Clinical Operations.

• Promote Oshi Health's offerings within assigned accounts, ensuring potential members are well-informed about the GI solutions available within their benefit plans.

• Extract and evaluate key performance metrics from internal Oshi Health systems to showcase success stories and convey performance insights to clients.

• Conduct quarterly business reviews (QBRs) with customers, emphasizing value and fostering ongoing account development.

• Persuade key stakeholders through effective, confident external communication and cross-functional collaboration.

⛳️ Requirements

• 2–4 years of relevant post-undergraduate experience, demonstrating advancement in your field.

• Established experience in a client-facing role, comfortable leading external discussions and influencing key stakeholders.

• Strong analytical capabilities with practical experience in data extraction and crafting narratives through data storytelling.

• Outstanding cross-functional coordination — detail-oriented, organized, and an effective communicator.

🏝️ Benefits

• Employer-sponsored medical, dental, and vision plans.

• Unlimited PTO plus 11 paid company holidays.

• Access to a “Life Concierge” through Overalls, because life happens.

• Customized professional development opportunities as we grow.

• Remote-first flexibility, allowing you to work from home anywhere in the US within our approved states.