Technical Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the primary technical liaison for designated customers, fostering trusted, long-lasting relationships.

• Oversee the post-implementation customer journey, ensuring clients derive maximum value from their Ideagen solutions.

• Take ownership of customer incidents, service requests, and technical escalations to ensure swift resolution.

• Coordinate and implement product enhancements, feature launches, and solution updates.

• Manage multiple customer projects concurrently, keeping all stakeholders informed and engaged.

• Facilitate testing processes, collect feedback, and assist in successful deployments.

• Configure, maintain, and enhance solutions using Ideagen's low-code/no-code platform, dedicating a significant portion of your time to hands-on platform work.

• Convert customer requirements into effective, scalable solutions.

• Identify opportunities for process enhancements and increased customer value.

• Develop reports, dashboards, and insights that align with customer goals.

• Collaborate with Product, Engineering, Support, and Customer Success teams to achieve favorable outcomes.

• Assume responsibility for deliverables, ensuring high-quality work is completed within agreed timelines.

• Promote user adoption through training, guidance, and knowledge sharing.

• Advocate for customer needs and feedback throughout the organization.

⛳️ Requirements

• Previous experience in a client-facing role within a software, SaaS, or technology setting.

• Strong technical knowledge with an understanding of the interaction between systems, applications, and data.

• Familiarity with relational database concepts and data structures.

• Experience with reporting, analytics, or business intelligence tools.

• Ability to convey technical concepts into clear, actionable guidance for customers.

• Exceptional communication and stakeholder management skills, with the confidence to engage at all levels of a customer organization.

• Strong organizational skills and the capability to manage multiple priorities at once.

• A consultative mindset, focused on understanding customer needs and delivering measurable value.

• Experience coordinating technical releases, enhancements, incidents, or customer projects.

• Robust troubleshooting and problem-solving abilities, maintaining composure under pressure.

• Capacity to balance strategic customer discussions with hands-on technical delivery tasks.

• Above all, a genuine passion for assisting customers in achieving success, enjoying the development of long-term partnerships, taking ownership of outcomes, and utilizing your technical expertise to provide outstanding customer experiences.

🏝️ Benefits

• Benefits at Ideagen