Customer Success Manager, Enterprise

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and oversee a portfolio of around 35 enterprise commercial accounts with intricate requirements.

• Maintain regular contact with accounts to collect product usage insights and identify key features and services.

• Guide customers on best practices.

• Establish and nurture senior-level customer relationships, providing a top-notch experience.

• Address complex customer issues with innovative and strategic solutions.

• Continuously enhance the customer experience across various products and processes.

• Analyze user engagement metrics to uncover actionable insights.

• Regularly report on key performance indicators (KPIs).

• Segment customers to identify upselling and cross-selling opportunities.

• Mentor and assist new hires and members of the non-Enterprise Success Team.

⛳️ Requirements

• A minimum of 4 years of combined experience in account and/or project management in a customer-facing position.

• Proficient in multitasking and managing multiple projects while maintaining strong attention to detail.

• Self-motivated individual who can excel in a dynamic, entrepreneurial environment.

• Proven ability to lead, inspire, and collaborate effectively with others.

• Interest and aptitude for project management and data analysis.

• Intelligent, quick-thinking, adaptable, and solution-focused.

• Collaborative team player possessing strong communication and organizational skills.

• Willingness to travel less than 15% nationwide.

🏝️ Benefits

• Flexible time off.

• Opportunities for learning and development.

• Comprehensive onboarding program.

• Leadership training and participation in various programs and events.

• Bonusly and peer-nominated recognition awards.

• Company-sponsored medical, dental, and vision insurance.

• 100% employer-paid options and 90% coverage for dependents.

• Flexible Spending Account (FSA) and Health Savings Account (HSA).

• 401k matching.

• Telehealth options, including One Medical memberships.

• Parental leave and support services.

• Up to $20k for fertility services.

• Reimbursement for surrogacy and adoption.

• On-demand maternity support through Maven Maternity.

• Free breast milk shipping via Maven Milk.

• Pet insurance.

• Legal advisory services.

• Financial planning resources.

• Equity opportunities.

• Variable commission structure.