Customer Success Manager, Enterprise

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Establish the primary relationship with dealership clients and engage with both internal and external stakeholders.

• Implement a structured approach to proactively communicate return on investment (ROI), identify potential risks, and reduce customer churn.

• Evaluate customer performance through data analysis and collaborate with clients to enhance their success.

• Enhance customer lifetime value by promoting product adoption, ensuring satisfaction, and monitoring customer health.

• Work alongside cross-functional teams to create customer-centric strategies and maximize revenue opportunities.

• Gain a deep understanding of customers’ business models and sectors to provide insightful recommendations that align with their business objectives.

• Report directly to the Director of Enterprise Accounts.

⛳️ Requirements

• Proven experience working with enterprise-level automotive clients, including large dealer groups or original equipment manufacturers (OEMs).

• Proficiency in digital advertising platforms such as Google AdWords and Facebook Advertising.

• Current certifications in Google Ads (Display), Google Ads (Search), Google Analytics (GA4), and PMAX, or the ability to acquire them within the first 30 days of employment.

• Strong analytical skills with a high competency in utilizing data to influence business focus and decision-making.

• Capability to create and execute follow-up processes effectively.

• Experience with customer relationship management (CRM) systems.

• Independent problem-solving abilities and flexibility to adapt to changes.

• Exceptional verbal and written communication skills.

• Strong work ethic and high energy levels.

• Legal authorization to work in the United States without the need for employer sponsorship now or in the future.

• Capability to sit for extended periods and perform significant computer work.

• Ability to fulfill job responsibilities from a home office while utilizing necessary technology and maintaining productivity.

• Consistent, reliable attendance and punctuality.

🏝️ Benefits

• Competitive salary package.

• Comprehensive benefits package.

• Flexible, family-friendly work environment that promotes work-life balance.

• Access to cutting-edge AI technology.

• Opportunities for professional development, growth, and ownership.

• Culture that values feedback, initiative, and shared success.

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Disability coverage.

• Life/AD&D insurance.

• Employee Assistance Program (EAP).

• 15 vacation days per year to start.

• 80 hours of sick leave.

• 12 paid holidays.

• Paid parental leave.

• 401k plan with company match.