Customer Success Manager, English, German

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Responsible for nurturing and enhancing relationships with clients and subcontractors.

• Ongoing communication and enhancement of collaboration with clients.

• Daily documentation of problem cases (claims management) and notifying/escalating to the internal team.

• Management of client accounts.

• Facilitating the onboarding process for clients.

• Preparing demonstrations of the software and applications.

• Collaborating with the product team.

⛳️ Requirements

• Proficient in English and German communication skills, both oral and written.

• Over 1 year of experience with SAAS products (customer support, account management, partner management).

• Possess empathy and communicate in a proactive, prompt, and courteous manner.

• Confident in using MS Office and general PC applications.

🏝️ Benefits

• Medical Insurance for Ukraine.

• Generous leave policy including 20 days of vacation and 25 days of sick leave.

• 3 additional days off.

• 2 days dedicated to self-development.

• Opportunities for business trips worldwide to engage with potential clients.