Customer Success Manager, EMEA

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide strategic account management for enterprise clients and relocation management partners throughout the EMEA region.

• Assist in developing consultative strategies tailored to client needs and requirements, focusing on technology, cost-efficiency, and workflow/experience enhancement.

• Attain high client satisfaction levels through positive feedback and improved NPS scores.

• Represent AltoVita at industry conferences and client gatherings across the EMEA region.

• Gather and evaluate client performance metrics and share essential insights during monthly reports and QBR meetings.

• Actively engage in the strategic design of innovative solutions for clients.

• Facilitate clients’ complete integration of AltoVita’s technology and offerings.

• Maintain proactive, transparent, and solution-focused communication, especially during critical issues, escalations, or service-impacting situations.

• Ensure that communications with clients regarding timelines, deliverables, incidents, and resolutions adhere to contractual SLA commitments and internal operational standards.

• Foster internal cross-functional collaboration across Sales, Product, Hospitality Growth, Customer Success, and Finance teams.

• Support inbound sales initiatives and drive share-of-wallet expansion.

• Assist in the onboarding process for new clients in the EMEA region.

• Arrange regular in-person visits to client offices to engage with key stakeholders at all levels.

• Identify global support opportunities for clients.

⛳️ Requirements

• A minimum of 5 years of experience in corporate housing, global mobility, or relocation is essential.

• A proven track record in the corporate accommodation sector (including serviced apartments, hospitality, corporate agencies, and corporate housing).

• A self-driven, dedicated account/customer success manager with a successful history managing global mobility and RMC clients.

• Quick learner with strong problem-solving skills.

• This position requires frequent travel.

• Consistent and proactive communication is a fundamental aspect of this role.

• All stakeholders, including clients, partners, leadership, and cross-functional teams, must receive timely updates, clear ownership, and responsive follow-through at all times.

🏝️ Benefits

• Exceptional opportunities for personal growth and career progression.

• A fully remote working environment.

• Wellness benefits and a wellness budget that can be utilized for a variety of options such as gym memberships, home meal delivery services, mindfulness applications, and more.

• A work-from-home allowance to set up your home office.

• A generous vacation package to allow for recharging or exploration.