This is a fully remote position, open to applicants in Germany.

• Facilitate a seamless onboarding experience by assisting customers in setting up and maximizing the use of our products.

• Drive product adoption and enhance customer satisfaction through proactive, value-driven support.

• Recognize opportunities for upselling and cross-selling, collaborating closely with the Sales team to capitalize on them.

• Track essential customer health metrics and implement proactive strategies to mitigate risk and reduce churn.

• Address customer inquiries and liaise with internal teams to ensure prompt and effective resolutions.

• Gather customer feedback and communicate pertinent insights to the Product and Engineering teams for ongoing enhancement.

• Conduct periodic business reviews with key accounts to illustrate value, align objectives, and fortify partnerships.

• Keep comprehensive, current documentation of all customer interactions within the CRM system.

• 2–5 years of relevant experience in Customer Success, Account Management, or a similar customer-facing position.

• Excellent communication and teamwork abilities in both German and English.

• Capability to manage multiple stakeholders simultaneously while effectively prioritizing tasks.

• Strong analytical skills with a proactive, solution-oriented mindset.

• Practical knowledge of CRM systems (e.g., Salesforce, HubSpot).

• High degree of ownership, dependability, and consistent execution.

• Comfortable operating in a dynamic, fast-paced startup setting.

• Competitive compensation package featuring both fixed and variable components (including an additional bonus for exceeding targets).

• Flexible working hours with the option for remote work.

• 30 days of vacation.

• 5 extra special leave days for significant personal events.

• Company car (electric), available for personal use including weekends.

• Company-provided laptop (macOS or Windows) and smartphone (Apple).

Customer Success Manager – Eastern Germany

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