Customer Success Manager, Dutch Speaking

This is a fully remote position, open to applicants in Poland.

📋 Description

• Act as the Voice of the Customer (VoC) and their internal champion, collecting and interpreting feedback and data to enhance their outcomes and the quality of their experience; Transform insights into actionable steps.

• Provide additional value through our offerings to boost product value and adoption.

• Identify and cultivate new sales opportunities (up/cross-sell via CSM qualified leads) in collaboration with your sales colleagues.

• Function as the main point of contact within the customer success organization to implement solutions for customers that lead to improved risk management and retention.

• Develop and oversee a customer success plan in partnership with the account manager and customer, aligning with their key programmatic milestones (the rationale behind their investment/engagement).

• Capable of creating and delivering virtual (semi-annual/quarterly) business reviews with C-level executives, practitioners, and other management alongside your customer teams.

• Ensure that product ideas, needs, and value drivers are recognized, documented, and communicated to the broader Unit4 business community (product, R&D, Support, etc.).

⛳️ Requirements

• A strong passion and capability to foster robust customer relationships that contribute to maintaining the book of business ARR (Retention), expanding the customer footprint within Unit4 (CSMQLs), understanding customer goals and objectives, and effectively implementing plans to achieve realized value (success planning).

• This individual should be adaptable, curious, take ownership and accountability, and collaborate effectively with a diverse range of internal and external stakeholders.

• Proficiency in Dutch - working remotely within the Netherlands and Flemish market.

• Responsible for managing churn and retention initiatives across the region, aligned with global business objectives.

• Accountable for the oversight and use of the Success4U program.

• Excellent communicator with a professional demeanor, demonstrating empathy and enthusiasm.

• Ability to lead by influencing and building trust.

• Experience in a comparable customer-centric role that drives cloud software customer value.

• Technically savvy and knowledgeable about customer engagement technologies, best practices, and trends.

• Prior experience in ERP, HCM, and/or financial planning software industries is advantageous.

• Exceptional communication and relationship management skills, fluent in both Dutch and English (verbal and written).

• Willingness to travel as needed (up to 20%).

🏝️ Benefits

• A culture founded on trust and accountability - providing you with the freedom and autonomy to succeed and make a meaningful impact.

• Balance - through our Flexible Leave Paid Time Off policy, remote work options, Global Wellbeing Days, and various additional benefits.

• Opportunities for growth - we offer the resources and guidance necessary for you to concentrate on what truly matters, enabling you to produce your best work.

• Access to talented colleagues, role models, and mentors - collaborate, learn, and be inspired by some of the top talent in the software industry.

• A commitment to sustainability - through initiatives like our Environmental, Social, and Governance strategy and the Act4Good programme.

• A safe and inclusive workplace - supported by our Employee Resource Groups, which welcome everyone.