Customer Success Manager, DACH/ENG, SaaS

This is a fully remote position, open to applicants in Europe.

📋 Description

• Facilitate onboarding sessions and training for new clients.

• Coordinate projects among clients, integration partners, and internal teams.

• Oversee timelines, anticipate potential risks, and ensure successful go-lives.

• Monitor project performance using internal tools and strive for process improvements.

• Serve as the primary point of contact for the customer portfolio.

• Recognize upsell opportunities and assist the sales team in nurturing existing accounts.

• Offer proactive support via phone and email communications.

• Gather customer feedback to enhance product offerings.

• Collaborate with marketing and product teams to enhance the customer journey.

• Report directly to the Head of Customer Success.

• Work closely with the company's founders.

• Engage in the recruitment process, including candidate qualification, interviews, case study presentations, and final interviews.

⛳️ Requirements

• 1–3 years of experience in Sales, Customer Success, Account Management, or Project Management.

• Experience preferred within a SaaS, tech, or digital environment.

• Demonstrated success in onboarding and developing clients.

• Strong project management and organizational abilities.

• Proficient in English and at least two of the following languages: French, German, Polish.

• Exceptional communication skills.

• Energetic and solution-focused mindset.

• Skilled in CRM tools such as HubSpot, Salesforce, Intercom, or Zendesk.

• Bonus: Technical understanding of ERP, API, or EDI integrations.

🏝️ Benefits

• Excellent health insurance coverage.

• Co-ownership plan available.

• Unlimited vacation policy.

• Tailored mentorship program.

• Fully remote work opportunities across Europe.

• Executive status.