Customer Success Manager – CRM Project Lead

This is a fully remote position, open to applicants in Germany.

📋 Description

• You will serve as the strategic liaison between our B2B clients and the technical support team.

• You will plan and manage the onboarding process as well as the customized setup of CRM accounts.

• You will create intricate automations and "if-then" logic to eliminate manual tasks.

• You will assess, enhance, and only implement technical processes once they operate seamlessly for the client.

• You will facilitate effective project alignments via Zoom and guarantee the correct application of the new infrastructure at the client's end.

⛳️ Requirements

• Proven track record in developing automation workflows (e.g., using Zapier, Make, or directly within CRM systems).

• Comprehensive understanding of data structures and the scalability of digital processes.

• Business-fluent English to cater to our international clientele.

• Highly organized, decisive, and dedicated to delivering exceptional project outcomes.

🏝️ Benefits

• 100% remote work & flexibility: enjoy complete location independence with a strong focus on results.

• Freelance model: engage in long-term collaboration with transparent billing based on fixed fees per supported project/customer.

• Performance incentives: earn additional success bonuses for exceptional customer outcomes that yield measurable feedback.

• Team & network: while maintaining your independence, we prioritize professional exchange and collaboration.

• Growth: work in a professional environment designed for scalability and maximum efficiency.