Customer Success Manager – Contract

This is a fully remote position, open to applicants in France.

📋 Description

• Act as the primary liaison for designated accounts, ensuring a smooth customer experience.

• Foster customer engagement, adoption, and retention through proactive outreach and strategic interactions.

• Gain a comprehensive understanding of each client's business goals and tailor our solutions to meet their requirements.

• Track customer health metrics and usage statistics to foresee potential risks and seize opportunities.

• Conduct regular business reviews to demonstrate value, gather feedback, and pinpoint areas for improvement.

• Collaborate across departments with Product, Sales, and Support teams to advocate for customer interests.

• Take ownership of renewals, upsells, and strategies for account growth to enhance customer lifetime value.

• Keep precise records, renewal projections, and pipeline management within the CRM (e.g., HubSpot).

⛳️ Requirements

• Over 5 years of experience in Customer Success, Account Management, or Account Executive roles in a SaaS or technology-focused environment.

• Demonstrated success in managing customer relationships, renewals, and account expansion.

• Excellent consultative selling, communication, presentation, and negotiation abilities.

• Capability to analyze customer data and convert insights into actionable plans.

• Highly organized, detail-oriented, and proactive in handling multiple accounts.

• Familiarity with CRM and customer success tools (e.g., Gainsight, HubSpot, Salesforce).

• Proficiency in English is mandatory.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible working arrangements to promote work-life balance.

• Engaging team culture with regular team-building activities.