Customer Success Manager, Commercial East

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all post-sales functions for Vanta’s mid-market clients, including onboarding, implementation, product expertise, renewal, and identifying upsell opportunities.

• Collaborate with Account Managers to promote renewal and growth opportunities within the existing customer base.

• Represent the voice of the customer within Vanta.

• Act as the primary contact for clients, guiding them toward specific business outcomes according to their timelines.

• Attain expertise in Vanta’s products, compliance solutions, Trust Reports, and Risk Management offerings.

• Deliver valuable technical insights and suggest effective strategies for customers to achieve compliance using the platform.

• Cultivate trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.

• Shape Vanta’s strategy and product focus to enhance adoption and retention.

• Collaborate across departments to address customer business challenges and work towards shared goals.

⛳️ Requirements

• Minimum of 5 years experience in Customer Success within a SaaS organization.

• Significant experience engaging with C-level executives and fostering trusted relationships.

• Proven track record in account management and relationship building through Quarterly Business Reviews, Health Check-Ins, and executive summaries.

• Ability to adapt quickly in an environment with changing priorities.

• Experience in the security or compliance sector is preferred.

• Excellent communication skills paired with strong critical thinking capabilities.

• High level of empathy for customers and a demonstrated history of long-term customer retention.

• Proven success in meeting retention targets and ensuring customer satisfaction.

• Technical proficiency to understand Vanta’s software and establish connections with highly technical clients.

• Strong problem-solving skills and eagerness to make a significant impact in a startup setting.

• Willingness to leverage AI to enhance skills and boost efficiency and effectiveness.

• Legally authorized to work in the location where the position is based.

🏝️ Benefits

• Competitive salary and equity package.

• Comprehensive medical, dental, and vision insurance, with 100% coverage of employee-only premiums for most medical plans.

• 16 weeks of paid Parental Leave for all new parents.

• Health & wellness stipend.

• Remote workspace, internet, and cellphone stipends.

• Commuter benefits for team members working at the SF and NYC offices.

• Family planning benefits.

• Matching 401(k) contributions with immediate vesting.

• Flexible PTO policy along with 80 hours of Sick Time.

• 11 company-paid holidays.

• Virtual team-building activities, lunch and learns, and other company-wide events.