Customer Success Manager – Commercial Construction

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee Specialty Contractor clients from the initial launch through to adoption, complete rollout, and sustained growth.

• Provide coaching, project management, consulting, and product expertise to guarantee customer success.

• Facilitate training and onboarding for end users.

• Support pre-sales pilot initiatives.

• Collaborate with executive stakeholders to strategize further adoption.

• Ensure customers experience value from and renew their partnership with Clearstory.

• Work alongside Sales, Marketing, and Product teams to optimize revenue and product opportunities.

• Engage in strategy discussions to review Customer Success objectives and metrics.

• Analyze feature requests and customer feedback with the Product team to assist in prioritizing features.

• Conduct demonstrations of new product features.

• Coordinate with Sales for onboarding plans, addressing customer concerns, and outlining next steps for strategic accounts.

⛳️ Requirements

• Prior experience in the commercial construction sector managing Change Order Requests (PM/PE, etc.).

• Background in Commercial Construction.

• Capacity to lead with a strategic mindset, articulate an inspiring vision, and maintain a detail-oriented, hands-on approach.

• Ability to work collaboratively with Senior Post-Sales Leadership and various cross-functional teams, including Sales, Marketing, Product, Finance, and Legal.

• Competence to influence and challenge established norms.

• A minimum of 3 years of relevant industry or role experience.

• Demonstrated ability in project management and relationship building.

• Exceptional verbal and written communication skills.

🏝️ Benefits

• Opportunity to shape and contribute to our customer success strategy, including onboarding methods, growth support, value communication, and feedback collection for product enhancement.

• Close collaboration with the executive leadership team.

• Experience working with a new product category that has already achieved product-market fit.

• Experience within a venture-backed growth startup.

• Flexible remote work options.

• Competitive salary aligned with market rates for a Series B company.

• Subsidized healthcare, vision, and dental plans.

• Early equity opportunities!