Customer Success Manager, B2C

This is a fully remote position, open to applicants in Europe.

📋 Description

• Management of a dedicated customer portfolio (B2C)

• Assistance with legal matters (no legal advice required)

• Identification and resolution of issues

• Proactive support and guidance for our clients

• Consultation on suitable solutions and services

• Close collaboration with our Legal and Backoffice teams

⛳️ Requirements

• Strong communication skills (clear, calm, solution-oriented)

• Self-responsibility and entrepreneurial mindset

• Experience in customer interactions (support, sales, or customer success)

• Ability to remain composed in challenging situations

• Goal-oriented work with a focus on customer satisfaction and long-term client relationships

🏝️ Benefits

• Fixed salary: €3,200 – €3,800 gross per month

• 100% remote work

• Additional attractive performance-based bonus model

• Independent customer base (not just ticket handling)

• Clear opportunities for development (Senior / Team Lead)

• Modern workplace with a strong emphasis on automation & AI