Customer Success Manager B2B, B2C – E-Mobility, CO2-Prämie

This is a fully remote position, open to applicants in Germany.

📋 Description

• Comprehensive customer support: You will guide B2C and B2B clients from the initial contact to the successful disbursement of the CO₂ premium.

• Clear responses: Whether it's registration, documentation, status updates, deadlines, or payouts – you simplify complex topics for easy understanding.

• Process management: You coordinate open cases, define clear next steps, and maintain oversight even with multiple concurrent cases.

• B2B support: You assist fleet operators and partners with structured submissions – in a professional and reliable manner.

• Growth from existing clients: You identify and actively pursue cross-selling, upselling, and retention opportunities.

• CRM maintenance: Accurate customer and case data is fundamental to everything we do.

• Shaping the customer journey: You provide feedback to the team and help improve processes to be better, faster, and scalable.

⛳️ Requirements

• Experience in Customer Success, Account Management, Customer Service, Sales, or Operations.

• Excellent command of German, both spoken and written.

• Clear, professional, and personable communication skills.

• Structured and independent working style – even when managing multiple cases simultaneously.

• Proficient in using CRM systems, email, and digital tools.

• Interest in electromobility, sustainability, and CO₂ premiums.

• Commitment to accuracy and a genuine service-oriented mindset.

• A focus on ownership rather than merely processing tickets.

🏝️ Benefits

• Real impact.

• 100% remote work with flexible hours.

• Engaging and diverse challenges in both B2C and B2B environments rather than monotonous tasks.

• Direct communication with Sales, Operations, and Management – no corporate ping-pong.

• Opportunity for active involvement in process development.

• Career development opportunities in Customer Success, Sales, and Operations.