Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture customer relationships through monthly interactions and regular follow-ups.

• Provide customers with training on the RepairPal platform.

• Foster customer retention and drive new business development by maintaining a comprehensive understanding of program offerings.

• Assist and mentor shops in managing their own calls and customer interactions, enabling them to become proactive, successful users and advocates of RepairPal.

• Address escalations and work diligently to prevent cancellations.

• Consult and educate RepairPal Shops by responding to a high volume of inbound calls and emails.

• Maintain organization and efficiency in a fast-paced work environment.

⛳️ Requirements

• GED/High School Diploma and 2+ years of experience in a customer-facing role OR a Bachelor’s Degree.

• Proficient in computer systems and information technology.

• Capable of navigating tough conversations with business owners in a professional and solution-focused manner.

• Strong verbal and written communication abilities.

• Effective problem-solving and troubleshooting skills.

• Exceptional time management and organizational competencies, with the ability to manage and complete multiple tasks simultaneously.

• Experience in the automotive industry, whether in a shop, dealership, or with an automotive technology company, is highly desirable.

• Familiarity with Salesforce CRM is preferred.

🏝️ Benefits

• Comprehensive medical, vision, and dental coverage effective from the first day.

• 15 days of paid time off (PTO), increasing with over 2 years of service.

• 12 paid holidays.

• One floating holiday.

• Up to 14 weeks of parental leave.

• Monthly wellness subsidy.

• Reimbursement for remote work expenses.

• Flexible spending account.

• 401(k) retirement savings plan.

• Employee stock purchase plan.