Customer Success Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture relationships with customers through regular monthly communication and check-ins.

• Deliver training sessions on the RepairPal platform to customers.

• Enhance customer retention and drive new business growth by leveraging knowledge of program offerings.

• Provide support and coaching to shops, empowering them to manage their own calls and customer interactions.

• Assist shops in becoming proactive, successful users and advocates of RepairPal.

• Address escalations and work proactively to reduce cancellations.

• Consult with and educate RepairPal Shops by responding to a high volume of inbound calls and emails.

• Maintain organization and efficiency in a dynamic, fast-paced environment.

⛳️ Requirements

• GED/HS Diploma with 2+ years of customer-facing experience OR a Bachelor’s Degree.

• Proficiency in using computers and information systems.

• Capability to handle challenging conversations with business owners in a professional and solutions-oriented way.

• Strong verbal and written communication abilities.

• Skills in problem-solving and troubleshooting.

• Excellent time management and organizational capabilities, with the ability to monitor and complete multiple tasks simultaneously.

• Experience in the automotive industry, whether in a shop, dealership, or automotive technology company, is preferred.

• Familiarity with Salesforce CRM is advantageous.

🏝️ Benefits

• Comprehensive medical, vision, and dental coverage starting on the first day.

• 15 days of paid time off (PTO), which increases after 2+ years of service.

• 12 paid holidays each year.

• One floating holiday.

• Up to 14 weeks of parental leave.

• Monthly wellness subsidy.

• Reimbursement for work-from-home expenses.

• Flexible spending account options.

• 401(k) retirement savings plan.

• Employee stock purchase program.