Customer Success Manager

This is a fully remote position, open to applicants in United States, +2 more states.

📋 Description

• Develop robust relationships with your clients’ daily teams and key stakeholders, establishing yourself as a trusted partner throughout their Webflow journey.

• Understand each client’s objectives and workflows to effectively guide them towards significant successes with Webflow’s AI-native website experience platform.

• Assist in account strategy by supporting clients in adopting essential features, implementing best practices, and ensuring alignment with their success plans.

• Collaborate closely with Account Executives and Solutions Engineers to provide a seamless onboarding experience and promote ongoing adoption of new features.

• Conduct customer check-ins and business reviews to showcase progress, resolve issues, and identify opportunities for deeper engagement.

• Manage the entire renewal process for your portfolio, from forecasting to closing, to safeguard and enhance recurring revenue.

• Provide organized customer insights to the business to aid in the enhancement of our product, processes, and overall Enterprise experience.

⛳️ Requirements

• Over 3 years of prior experience in Customer Success, Account Management, or a client-facing role within SaaS, digital experiences, or an agency setting.

• Knowledge of the marketing and digital experience landscape, including CMS platforms, martech/analytics tools, SEO fundamentals, and campaign workflows, along with their connection to business outcomes.

• Experience managing a portfolio of accounts, effectively balancing competing priorities, responding promptly to client needs, and maintaining workflow continuity.

• Strong organizational and project management skills that enable you to stay prepared, document efficiently, and follow through consistently.

• Excellent technical aptitude, with a proven ability to quickly learn and adeptly navigate complex technical products, web technologies, and workflow tools.

• Demonstrated success in managing renewals and/or contributing to expansion revenue in a previous role, with a comfort level in working towards commercial targets like NRR.

🏝️ Benefits

• Ownership in what you help create.

• Comprehensive health coverage that truly supports you.

• Assistance for every stage of family life.

• Time off that’s genuinely restful.

• Wellness programs that cater to your overall well-being.

• Investment in your future.

• Monthly stipends that adapt to your lifestyle.

• Bonuses for collaborative success.