Customer Success Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• You seek an exhilarating opportunity in sales.

• As an educational advisor for our continuing education products, you will be an integral part of a dynamic team of 12 individuals spread across Germany.

• Interface management: You will serve as the communication link between Sales, internal service delivery teams, WBS locations, and Product Management.

• Customer support & onboarding: You will assist prospects and clients with specific project requests.

• Suitability assessments & consultation: You will conduct suitability evaluations, prepare training proposals, and offer personalized, solution-focused guidance.

• Process coordination & documentation: You will oversee the necessary steps throughout the proposal and project lifecycle.

• Digital competence & service orientation: You will leverage modern tools and systems, utilizing your digital skills to efficiently design processes with a customer-centric approach.

• Relationship management: You will nurture long-term relationships with our clients and identify opportunities for cross-selling and upselling.

⛳️ Requirements

• You possess professional experience with a strong sales orientation, such as in B2B sales.

• You have experience in acquiring new customers.

• You have experience advising corporate clients or working in a setting where you proactively offered solutions to companies.

• Experience in adult education or personnel development is advantageous but not mandatory.

• You are a confident user of MS Office and are open to digital tools and new media.

• You demonstrate an independent, structured working style with a high level of personal responsibility and dependability.

• You have German language proficiency at least at the C2 level.

🏝️ Benefits

• 30 days of annual leave.

• Options for remote work.

• Sabbatical opportunities.

• Work abroad for up to 180 days.

• Vacation and workation options at our seminar houses in Berlin and Pommritz.

• Numerous offers and discounts through Corporate Benefits.

• Participation in company runs.

• Sports and relaxation programs with Voiio.

• JobRad (company bike scheme).

• Corporate fitness with EGYM Wellpass.

• Yoga retreats.

• Nutritional supplements.

• Ergonomic workstation equipment.

• Coaching and advisory services.

• Opportunities for continuing education through various training programs.

• Three training days annually.

• Individual professional and personal development.

• Access to LinkedIn Learning.

• Team development activities.

• Leadership Management Program.

• Microsoft 365 with Copilot.

• Excellent work-life balance and family-friendly policies.

• Paid leave for sick children.

• Family vacations at our seminar houses.

• Paid special leave for caregiving responsibilities.

• Digital childcare and tutoring provided by Voiio.

• Experience a supportive, company-wide camaraderie among your colleagues.

• Annual company events.

• A mindful meeting culture.

• Onboarding seminars and onboarding buddies.

• An open culture for addressing mistakes and providing feedback.

• Solutions-focused approach - NiPsiLd is our guiding principle.

• Play a role in shaping the future of education with AI.

• Opportunities for autonomous work.

• Engage in meaningful work that has a social impact.

• Commitment to community welfare with a focus on sustainability.

• Participate in the charity campaign "Herzensprojekte" by WBS GRUPPE.